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Motorola Razr+ users are not receiving software updates and their devices are stuck on the launch software version. Multiple users have complained about the issue on Lenovo’s forum page. Scarily, the thread was started in August this year and continues till today, indicating that Razr+ units haven’t received an update for months.
Motorola Razr+ not getting software updates for months
A recent report revealed that the Motorola Razr+ received an update with build number T2TZ33.18-75-9 including November 2023 security patch. However, this seems to be just one of those units that received updates. Other users have not been very lucky. A user took to Reddit to share that their Razr 40 Ultra (as called in some regions) was stuck on the May 1st security patch for the longest time but has now received the November update. The device updated several times in a row.
Several users who have been affected by the delayed software update also blasted at Motorola on the Lenovo forum saying that their software support is a mess. The company is working on fixing the issue for months going by the responses from Motorola support.
Some Motorola Razr+ users had to download the Rescue and Smart Assistant to obtain the software updates for their devices. Unfortunately it is only limited to Windows and not available on Linux and Mac. Using RSA automatically deletes the device data and returns it to factory settings. Hence, it is not a recommended method over OTA for updating the software to the latest version.
Motorola Razr+ is eligible for three OS updates
The Motorola Razr+ (review) debuted earlier this year with pre-installed Android 13 out of the box. It is eligible for three years of OS updates till Android 17. However, with the delayed updates, it is unclear when the clamshell foldable phone will receive the Android 14 version.